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Returns Policy

Returns Overview

If you encounter any issues with your order (wrong part, defective unit, etc.) , please contact us immediately.

To start the RMA process, login to your account dashboard or visit our RMA Request Form (for guest orders only).

Information We Need From You

When you contact us, please provide your:

  • Full name
  • Order ID
  • Phone number
  • Email address

To be eligible for return, your item must be:

  1. Unused
  2. Unopened
  3. In the same condition that you received it. 

Next Steps

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

If you have received a return notification from Automation Mall but haven't seen your refund or warranty exchange, please contact us via our Contact page or toll-free at 877-777-3697

RETURNS FAQ

Can I return an open or used item?

 If the item doesn't meet the criteria listed above, we'll discuss your remaining options based on your particular situation.

We are unable to accept returns on items that have been installed or used. For claims against a manufacturer's warranty, an engineer from our technical services division will work with you to address your problem and assist you with completing the warranty RMA process.

How do I make a warranty claim?

For claims against a manufacturer's warranty, an engineer from our technical services division will work with you to address your problem and assist you with completing the warranty RMA process.

We will work with our manufacturers to repair or replace defective items. If you need to exchange a defective item for a similar item, send us an email at rma@automation-mall.com or call us at 877-777-3697.

30-Day Return Policy

For best results, please notify us of issues with your order within 30 days of receiving your product.

If you fail to notify us within 30 days, we reserve the right to refuse a full refund and may impose a restocking fee on returned items.

Special Cases

Some products listed on Automation Mall are manufactured on receipt of order. These "non-inventory" items may have a limited return window or may not be eligible for return.

If an item on your order is not part of our standard inventory and must be built to fulfill your order, we will contact you via email shortly after we receive your order. We will advise you of the time frame available to cancel or return these non-inventory items.

We reserve the right to refuse a full refund and may impose a cancellation or restocking fee on returned non-inventory items.